Managed Your IT

The way people do business has changed. Companies are outsourcing IT management, moving to a hybrid IT environment, and adopting more
flexible as-a-service solutions. We know it’s time to rethink how we work with IT, and that starts by covering all your ICT needs first.

That’s why we created JOS+.

We bring innovation closer to work

Focus on your business acceleration and leave the IT to us.

With one of Asia’s most trusted technology partners by your side, you’ll have all the essential enterprise applications, top-notch security, and next-generation infrastructure you need at your fingertips. Get work done with readily-available IT facilities, office amenities and hot desks.

ENJOY UP TO

0 %
ON IT SAVINGS

with ready availability of enterprise applications

0 %
OF CFOs SAY

they are more likely to use outsourced suppliers than they were five years ago[2]

0 %
OF ORGANISATIONS

are considering or have already adopted cloud services to improve outsourcing[3]

Uniquely JOS+

One-stop Shop

All-encompassing ecosystem covering software, manpower and workspace needs

Top Tier Support

Over 2 decades of diversified IT expertise, available 24/7, with 4hr response time

"Scale as you GO"
Plans

Flexible entitlement and billing periods to best manage your usage and cash flow needs

Centralized Portal

Submit, track and view service requests, usage balance and invoices

Our Solutions

We have supported over 100,000 users across more than 100 companies 
in Singapore and have achieve top-tier partnerships with many solution vendors.

Outsource IT Manpower

Access to a diversified team of enterprise level professionals

Software Apps

Leverage on our partnership status for market beating prices

Workspace-as-a-Service

Pay-per-use
remote workspaces

IT Support
What can you use the IT Support hours for?
  • Desktop
  • Network
  • Security
  • System

IP Phone not working

Locked out of laptop

 Printer not working 

 Laptop is slow

Laptop overheating

Website needs to be unblocked or blocked

Outlook not receiving emails

Files missing on computer

Monitor not working

Email not working on mobile

Outlook calendar, contacts not syncing

Mouse & keyboard not working

Laptop audio not working

Office internet not working

Wifi is slow & keeps disconnecting

VPN is not working

Access required to certain network drive

Wifi bandwidth limit

Signal interference with other devices

Map network drive for users

Adding users to security group

Network card issues

Liaising with network provider

Setup and maintain firewall

Anti-virus protection

Patch management

Endpoint security

Monitoring & Testing

Email security

Malicious website protection

Malware and non-malware attacks

Advise on problem escalation process

Distribute purchases and configuring

Gather system requirements

Integration of third party cloud services

Server management

Predictive maintenance

Supervise patch management

Tracking issue log

Virtualization management

Cloud Software

Microsoft 365 Business Standard​​

The productivity cloud designed to help each of us achieve what matters, in our work and life, with best-in-class Office apps, intelligent cloud services, and advanced security

Cisco Domain Name System (DNS)

Umbrella’s DNS-layer security provides the fastest, easiest way to improve your security. It helps improve security visibility, detect compromised systems, and protect your users on and off the network

Sophos Intercept X Endpoint​

The complete protection for all your endpoints. Works across all your desktops, laptops, servers, tablets, and mobile devices across all major operating systems

Citrix Virtual Apps and Desktops​

Employees get the same secure, virtual experience across operating systems in a single console

Power BI Pro

Create a data-driven culture throughout your organization. Easily share and collaborate on interactive data visualizations using Power BI Pro for self-service analytics

Xero Standard

The accounting software with all the time-saving tools you need to grow your small business

HubSpot CRM & Sales

A powerful sales CRM software to help teams close more deals, deepen relationships, and manage their pipeline more effectively — all on one easy-to-use platform

IT Facilities

HKBN JOSpace offers a vast range of facilities for working better, from IT services and infrastructure to lockers and lounge areas.

Remote Workspaces

Hot Desk

You own desk wherever you are so you can focus on your work

Meeting Room

Private room with all the amenities that you need

Private Office

Great for your team to collaborate or work independently

Booth

1-seater or 4-seater private booths

Customised Your Plan

providing outsourced IT support hours, enterprise applications, and hot desks in a full-fledged suite of IT solutions for SMEs to maximise cost and business efficiencies.

IT Support​

Software License

Add-on

Software License:

Promotion

Start a 90-day free trial for JOS+

4 hours IT support per month

For a period of 3 months

4 hours response time

Covers fault calls, ad-hoc calls, and basic projects*

On-site engineering support

For problems where all other options have been exhausted

Liaise with Internet Service Providers

To resolve any connectivity-related incidents*

Liaise with corresponding vendors

For issues related to IT systems*

√ No credit card required
√ Cancel anytime

Start your free trial by registering an account with us today! Follow the 3 minutes steps here: Once you have successfully registered, you will receive an email to activate your account. Login and select Product in our menu tab to proceed! 

Getting started for new users

Just signed up for an account or gotten an invitation from an existing account? This quick guide will walk you through how you can register for a JOS+ membership account. It includes essential steps like scheduling your plan usage, downloading monthly invoices, and updating your profile.

FAQ

Figure out what you need, and get answers to your FAQs

JOS+

JOS+ is an IT-as-a-service offering that provides outsourced IT support hours, enterprise applications and hotdesks in a one-stop solutions bundle. It operates in a monthly subscription model that enables companies to access enterprise-level troubleshooting and quick implementation of new technology.

Customers will be billed on a monthly basis. There is also an option for annual billing (pre-payment of 12 months of subscription fees). Currently, we are running a limited-time promotion: opt for annual prepayment and get a free 1-month subscription (e.g. Pay only for 11 months when you opt for a 12-months contract)

The minimum contract length is 6 months.

Yes. One of the key benefits of JOS+ is its high customisability. Take our IT assessment to find out what you need, and contact us. Our sales representatives will reach out with a tailor-made plan that best suits your unique needs.

Listed prices are exclusive of the 7% GST.

Yes! Let us know what you need and our sales representatives will reach out to you to customise a plan that would best suit your unique needs.

Yes, it is possible for some applications. Kindly fill up the assessment form and one of our sales representatives will reach out to you to tailor-make a plan that would best suit your unique needs.

Definitely! We encourage customers to contract more hours if they can gauge their usage and to also avoid more expensive overage charges.

Removal of IT support hours from the original plan will not be allowed.

Professional services will be provided separately upon request and charged accordingly, based on the following, depending on the type of application involved:

 

Bundled professional services for Microsoft 365, Sophos Intercept, Power BI, Xero and HubSpot

  • $400 for any number of users (online session, no installation)
  • $200 per user for in-person installation

Cisco DNS

$400 (1 to 10 users), $800 (11 to 50 users)

Citrix VDI

$1600 (1 to 10 users), $2400 (11 to 50 users)

Do reach out to our support team and we would love to understand the obstacles you are facing or explore a different plan that may suit you better.

Should you wish to terminate your contract early, please note that contracts with 1 year subscription will require an advance 1-month notice for early termination, and a penalty equivalent to 3 months of subscription fees. Contracts with more than 1 year will be assessed on a case-by-case basis. Removal of users or any single applications midway through a contract will not be possible.

Assessment

What are your IT needs?

The best thing about IT-as-a-Service is getting what you need without unnecessary frills. But what do you need exactly? Take our quiz, get a free IT assessment and find out which JOS+ plan suits you best.

Reinvent the way
you work today

Share your business needs with us, and we will be in touch with you shortly.